Privacy Policy
This policy explains how Routes Visa Expert (“Routes”, “we”) handles information when you use https://routes.co.in. By creating an account, sending a document, or paying a fee, you agree to this policy.
What we collect
- Name, contact details, and account login.
- Passport, travel, employment, and other details you enter for a visa application.
- Documents and photographs you upload.
- Payment reference, amount, and status received from the payment gateway. We do not store your full card number or card PIN.
- The time booked for a doorstep visit or a video session, if you take one.
- Technical logs needed to run the portal, such as browser type, time of access, and the pages you open.
Why we use it
We use this information to create your account, prepare and track a visa application, take payment, arrange a visit or a video session, prevent fraud, answer a request you raise, and meet tax and legal duties. You must give true and complete information. Routes may rely on what you submit.
Who we share it with
We share what is needed with the embassy or authority, a visa application centre, a courier, an insurer, the payment gateway, and the Routes staff or agent handling your file. We do not sell your information. A partner who receives it uses it under their own rules for that service.
How long we keep it
We keep application and payment records for as long as the service, a tax duty, or a dispute requires. You should keep your own copies. After you hand a document to Routes, you are responsible for the truth of that document.
Account and cookies
You will keep your password private. Activity on your account is treated as yours. The portal uses cookies and similar storage so you can stay signed in and so the site can work. Blocking those may stop login and payment.
Security
We take reasonable care of the information on the portal. No online system can be guaranteed free of risk. You will not upload a document you are not entitled to share.
Updates and contact
We may update this policy by posting the new version on this page. The version on the page applies from the time it is posted. Continued use of the portal is acceptance of the current version. Write to Routes through your account on https://routes.co.in. These terms follow the laws of India, and the courts at Gurugram, Haryana have jurisdiction.